Last updated: 1 October 2026
Archi-QS (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We only collect personal information that is reasonably necessary for our business functions and activities. This may include:
- your name, job title and company or organisation;
- contact details such as your email address, phone number and postal address;
- project and property information you provide when requesting a quote or engaging our services (for example, property addresses, plans, specifications and strata details);
- billing and payment details;
- any other information you choose to give us in an enquiry, email, phone call or meeting; and
- technical information when you visit our website, such as your IP address, browser type, pages viewed and time spent on the site.
We do not generally collect sensitive information. If we need to, we will only do so with your consent or where required or permitted by law.
2. How we collect personal information
We collect personal information directly from you when you:
- complete an enquiry or contact form on our website;
- email, phone or meet with us;
- request a fee proposal or engage us to provide quantity surveying, building consultancy, tax depreciation, strata or other services; or
- subscribe to updates or interact with us on social media.
We may also collect information from third parties such as your builder, architect, strata manager, lender, accountant or other authorised representatives, or from publicly available sources, where this is necessary to deliver our services.
3. Why we collect, hold and use personal information
We use personal information to:
- respond to enquiries and provide fee proposals;
- deliver our services, including preparing reports, cost plans, depreciation schedules and inspections;
- communicate with you about your project or engagement;
- issue invoices and manage our accounts;
- improve our website, services and client experience;
- send you industry news or updates where you have agreed to receive them (you can opt out at any time); and
- comply with our legal, regulatory and professional obligations.
4. Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose it to:
- our employees, contractors and professional advisers who need it to deliver our services;
- other parties involved in your project, where you have authorised this;
- third-party service providers we use to run our business, such as IT, cloud storage, email, website hosting and accounting providers;
- government authorities, regulators or courts where required or authorised by law.
Some of our service providers may store data on servers located outside Australia. Where this happens, we take reasonable steps to make sure the overseas recipient handles your information in a way that is consistent with the APPs.
5. Cookies and website analytics
Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to improve its performance. This information is generally collected in an aggregated form that does not identify you personally. You can set your browser to refuse cookies, although some parts of the website may not work properly if you do.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
6. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These include secure systems, access controls and password protection. When information is no longer needed for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.
7. Access and correction
You may ask to access the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete or misleading. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days. In limited circumstances permitted by law, we may refuse access and will tell you why.
8. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
9. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.
11. Contact us
Archi-QS
Level 1, Tower 1 / 201 Sussex Street, Sydney NSW 2000
Phone: (02) 9586 4401
Email: admin@archi-qs.com.au